Boeing 777 Flight Manual

Crew Effectiveness Markers

The following Crew Effectiveness Markers were developed to assist crewmembers in their understanding and practice of Crew Resource Management. The markers were structured in a checklist format for ease of use and recall. Crewmembers should use the markers as a checklist for decision making and as a guide for crew briefings. They should be reviewed periodically to improve CRM proficiency, just as emergency and non-normal checklists are revisited from time to time. CRM will be evaluated in training events, proficiency check, and line check utilizing the Crew Effectiveness Markers.

The Crew Effectiveness Markers can also serve as a debriefing tool after a line flight or training event. A debrief should always be conducted after a flight which challenged a crew in some manner. Potential exists for valuable new learning if a crew conducts a frank yet positive self-evaluation following significant flight events. Debriefings should be conducted by the Captain, but may be initiated by anyone in the crew. Frequent, open communications and active listening are consistently identified as key characteristics of the most effective flight crews.

Overall Technical Proficiency
• Set a professional example.
• Adhere to SOP, FAR’s, sterile cockpit, etc.
• Demonstrate high level of flying skills.
• Be adept at normal and non-normal procedures.
• Maintain thorough systems knowledge.

Briefing and Communication
• Set an open tone.
• Fully brief operational / safety issues.
• Explicitly encourage participation.
• All are obligated to seek and give information.
• State how SOP deviations will be handled.
• Include cabin crew.

Leadership and Teamwork
• Balance authority and assertiveness.
• Promote continual dialogue.
• Adapt to the personalities of others.
• Use all available resources.
• Must share doubts with others.

Situational Awareness
• Monitor developments (fuel, weather, ATC, etc.).
• Anticipate required actions.
• Ask the right questions.
• Test assumptions, confirm understanding.
• Monitor workload distribution and fellow crewmembers.
• Report fatigue, stress, and overload in self and others.

Decision Making
• Fly the aircraft.
• Obtain all pertinent information.
• All crewmembers state recommendations.
• Better idea suggested? Abandon yours.
• Clearly state plan or intentions.
• Establish Bottom Lines.
• Resolve conflicts and doubts quickly.

Crew Self-Evaluation
• Debrief key events.
• Continuously provide information to self-correct.
• Openly discuss successes and mistakes.
• Ask, “How could we have done better?”.
• Discuss what is right, not who is right.

Your input is both desired and encouraged. All Flight Manuals are designed to be “living” documents, readily adaptable to new and better ideas, and easily revised.