How disconfirmation, perception and actual waiting times impact customer satisfaction

by Mark M. Davis, Janelle Heineke · 1998
DOI: 10.1108/09564239810199950

Reference

Mark M. Davis, Janelle Heineke “How disconfirmation, perception and actual waiting times impact customer satisfaction” (1998) DOI: 10.1108/09564239810199950

@Article{davis1998,
  title = {How disconfirmation, perception and actual waiting times impact customer satisfaction},
  volume = {9},
  issn = {0956-4233},
  url = {http://dx.doi.org/10.1108/09564239810199950},
  doi = {10.1108/09564239810199950},
  number = {1},
  journal = {International Journal of Service Industry Management},
  publisher = {Emerald},
  author = {Davis, Mark M. and Heineke, Janelle},
  year = {1998},
  month = {mar},
  pages = {64–73}
}