How tolerable is delay?: Consumers’ evaluations of internet web sites after waiting

Reference

Benedict G.C. Dellaert, Barbara E. Kahn “How tolerable is delay?: Consumers’ evaluations of internet web sites after waiting” (1999) DOI: 10.1002/(sici)1520-6653(199924)13:1<41::aid-dir4>3.0.co;2-s

@Article{dellaert1999,
  title = {How tolerable is delay?: Consumers’ evaluations of internet web sites after waiting},
  volume = {13},
  issn = {1094-9968},
  url = {http://dx.doi.org/10.1002/(SICI)1520-6653(199924)13:1<41::AID-DIR4>3.0.CO;2-S},
  doi = {10.1002/(sici)1520-6653(199924)13:1<41::aid-dir4>3.0.co;2-s},
  number = {1},
  journal = {Journal of Interactive Marketing},
  publisher = {SAGE Publications},
  author = {Dellaert, Benedict G.C. and Kahn, Barbara E.},
  year = {1999},
  month = {jan},
  pages = {41–54}
}