The economic value of rapid response time

Reference

Walter J Doherty, Arvind J Thadhani “The economic value of rapid response time” (1982)

@Article{doherty1982,
  title = {The economic value of rapid response time},
  author = {Doherty, Walter J and Thadhani, Arvind J},
  url = {https://jlelliotton.blogspot.com/p/the-economic-value-of-rapid-response.html},
  journal = {IBM Report},
  year = {1982}
}