The relationship between waiting in a service queue and evaluations of service quality: A field theory perspective

Mark B. Houston, Lance A. Bettencourt, Sutha Wenger · 1998
DOI: 10.1002/(sici)1520-6793(199812)15:8<735::aid-mar2>3.0.co;2-9

Reference

Mark B. Houston, Lance A. Bettencourt, Sutha Wenger “The relationship between waiting in a service queue and evaluations of service quality: A field theory perspective” (1998) DOI: 10.1002/(sici)1520-6793(199812)15:8<735::aid-mar2>3.0.co;2-9

@Article{houston1998,
  title = {The relationship between waiting in a service queue and evaluations of service quality: A field theory perspective},
  volume = {15},
  issn = {1520-6793},
  url = {http://dx.doi.org/10.1002/(SICI)1520-6793(199812)15:8<735::AID-MAR2>3.0.CO;2-9},
  doi = {10.1002/(sici)1520-6793(199812)15:8<735::aid-mar2>3.0.co;2-9},
  number = {8},
  journal = {Psychology and Marketing},
  publisher = {Wiley},
  author = {Houston, Mark B. and Bettencourt, Lance A. and Wenger, Sutha},
  year = {1998},
  month = {dec},
  pages = {735–753}
}