Waiting in line for online services: a qualitative study of the user’s perspective

Gerard Ryan, Mireia Valverde · 2006
DOI: 10.1111/j.1365-2575.2006.00214.x

Reference

Gerard Ryan, Mireia Valverde “Waiting in line for online services: a qualitative study of the user’s perspective” (2006) DOI: 10.1111/j.1365-2575.2006.00214.x

@Article{ryan2006,
  title = {Waiting in line for online services: a qualitative study of the user’s perspective},
  volume = {16},
  issn = {1365-2575},
  url = {http://dx.doi.org/10.1111/j.1365-2575.2006.00214.x},
  doi = {10.1111/j.1365-2575.2006.00214.x},
  number = {2},
  journal = {Information Systems Journal},
  publisher = {Wiley},
  author = {Ryan, Gerard and Valverde, Mireia},
  year = {2006},
  month = {mar},
  pages = {181–211}
}