Who tends to answer open-ended questions in an e-service survey? The contribution of closed-ended answers

Reference

Ronggang Zhou, Xiaorui Wang, Leyuan Zhang, Haiyan Guo “Who tends to answer open-ended questions in an e-service survey? The contribution of closed-ended answers” (2017) DOI: 10.1080/0144929x.2017.1381165

@Article{zhou2017,
  title = {Who tends to answer open-ended questions in an e-service survey? The contribution of closed-ended answers},
  volume = {36},
  issn = {1362-3001},
  doi = {10.1080/0144929x.2017.1381165},
  number = {12},
  journal = {Behaviour &amp; Information Technology},
  publisher = {Informa UK Limited},
  author = {Zhou, Ronggang and Wang, Xiaorui and Zhang, Leyuan and Guo, Haiyan},
  year = {2017},
  month = {sep},
  pages = {1274–1284}
}